Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness. We are committed to promoting health, wellbeing and disease prevention to all patients. We do not discriminate in the provision of excellent care, and we aim to treat all patients with dignity and respect.
MyDoc
Healthcare
How can we help you today?
These are some of our patients most common concerns. For more info, check out our list of services below
Test Results
Your Doctor may request that you undergo particular investigations such as blood test, scans and more. The results of any investigations will be discussed with you in an appointment that will be arranged for you by our medical administration team.
Communication assistance
If you require an interpreter for your consultation or you have a communication impairment, you can arrange with our staff prior to your appointment to have the necessary assistance available to you at the time of you consultation. Please ensure that staff are aware of this at the time you make your appointment.
Returning calls
We value our patients and understand that timely communication is an important aspect of providing quality healthcare. We strive to return all calls from patients within a reasonable timeframe, while also maintaining efficient operations and respecting the time of our doctors and other staff. We aim to return calls from patients as soon as possible, ideally within 7 business day of receiving the message. We value the safety and privacy of our patients and take every measure to ensure that their health information is protected. As a result, we cannot pass on messages from patients to their doctor as this is not a secure or confidential method of communication. We encourage patients to make an appointment to speak directly with their doctor, either in person or via telehealth, to discuss any medical concerns they may have. This allows the doctor to provide appropriate and personalised advice, and ensures that the patient’s health information is kept confidential.
Management of your Health Information
We are committed to protecting the privacy and confidentiality of our patients’ health information. Our policy on the management of health information is aligned with the Australian Privacy Principles (APPs), the Privacy Act 1988, and the Royal Australian College of General Practitioners (RACGP) guidelines. We only collect health information that is necessary for the provision of healthcare services or as required by law. This information will be collected directly from you or your authorised representative, and with your consent. The collection of health information will be done in accordance with the RACGP standards for patient privacy and consent. We only use and disclose health information for the primary purpose of providing healthcare services, or for related purposes that are consistent with your expectations and the law. This includes sharing information with other healthcare providers involved in your care, as well as with third parties with your consent or as required by law. The use and disclosure of health information will be done in accordance with the APPs, the Privacy Act 1988, and the RACGP guidelines
Complaints & Compliments
We welcome feedback and encourage you to talk to us if you are happy or unhappy with any component of our service. This is how we learn and grow and understand what it is our patients need. If you feel uncomfortable speaking to us directly, contact the Health Complaints Commissioner on 1300 582 113
Social Media and Email Policy
Mydoc Healthcare recognises the value of social media in engaging patients, supporting education and raising awareness of health issues. As a patient of Mydoc Healthcare, we ask that you follow these guidelines when using social media to communicate with us or to post comments:
- Protect the privacy and confidentiality of patients by not sharing any identifiable or personal information on social media.
- Do not post any comments or content that could be considered discriminatory, harassing, defamatory, or inappropriate.
- Do not engage in activities that could create a conflict of interest with Mydoc Healthcare.
- Do not use social media as a platform to seek medical advice or treatment. Please contact Mydoc Healthcare directly for medical advice and support.
- If you wish to post a comment or feedback about Mydoc Healthcare, please be respectful and constructive, and avoid any personal attacks or inappropriate language.
- Mydoc Healthcare reserves the right to remove any comments or content that violate these guidelines or our social media policy.
By following these guidelines, you can help us maintain a safe, respectful and positive online environment for our patients and staff.
Email Policy for Mydoc Healthcare below is what is on our website.
At Mydoc Healthcare, we understand that email is a convenient and efficient way for patients to communicate with us. However, we also recognise the importance of maintaining patient confidentiality and ensuring that emails are responded to in a timely manner.
To ensure that emails are handled appropriately, we have developed the following email policy:
- Email communication is not appropriate for urgent medical matters. If you have a medical emergency, please call 000 or visit your nearest emergency department.
- We will respond to non-urgent patient emails within 7 business days.
- Email communication is not a substitute for an in-person consultation with your doctor. If you have a complex medical issue or require an examination, please make an appointment to see your doctor.
- Please do not include any sensitive or personal health information in your email. For your privacy and security, we cannot guarantee the confidentiality of email communication.
